POSITION SUMMARY The Assistant Account Manager serves as a critical role in the management of customer accounts by providing support to the commercial accounts management team. They build positive relationships to ensure high customer satisfaction, brand loyalty, and team collaboration. They assist with quotes/contracts, perform site visits, and support the sale and management of agreements for lawn maintenance, landscaping, irrigation, turf care, fertilization and snow removal and ice control services.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Supports existing VG Commercial Account Managers with portfolio management, work order creation, quote, and contract development.
- Performs site visits to ensure quality services and alignment with defined contracted services.
- Assists in growing accounts, and ensures account retention through value added relationship management
- Anticipate customer needs and collaborates with Commercial Account Manager in developing concept with the customer
- Strong interpersonal communication skills that drive strong customer relationships and internal team collaboration
- Meets Key Performance Indicators (KPI) and goals for areas of responsibility
- Learns and demonstrates the ability to develop and interpret departmental labor metrics to maximize realized production.
- Proficient use of Microsoft suite and all job-related computer systems/programs
- Demonstrates high quality decision making in a fast paced and quickly evolving environment
- Works collaboratively with the team and company leadership
- Demonstrates timely and effective communication- verbal, non-verbal, and written
QUALIFICATIONS Required - High School diploma or equivalent
- 3 years of landscape / commercial snow / green industry experience
- If driving a company vehicle: valid driver's license, clean driving record, DOT medical card or the ability to obtain one
- Ability to pass a pre- employment drug test.
Preferred - Associate or bachelor's degree in related field
Benefits - Medical, Dental, Vision, STD, LTD, Life Ins, PTO
- 401K
Salary $50,000 to $70,000 / Year
Compensation details: 0
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